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Returns
Returns
Return procedure
Check: Ordered at montura-store.de, not at montura.it?
montura.it we cannot accept
Please use our DHL returns portal in your country for returns.
Returns from Germany and Austria are free of charge.
For returns from the rest of Europe we have to charge a fee, which we deduct from the refund amount (see button).
Create the DHL returns label and print it out
Drop off the parcel free of charge at the post office or a Packstation
After receiving the return, we check the goods and put them back on sale
Germany - free
Austria - Free
Switzerland - 9€ fee
Belgium - 9€ fee
Bulgaria - 15€ fee
Denmark - 9€ fee
Estonia - 15€ fee
Finland - 9€ fee
France - 9€ fee
Greece - 25€ fee
Ireland - 15€ fee
Italy - 9€ fee
Latvia - 15€ fee
Lithuania - 15€ fee
Luxembourg - 9€ fee
Netherlands - 9€ fee
Poland - 9€ fee
Portugal - 29€ fee
Romania - 15€ fee
Sweden - 19€ fee
Slovakia - 9€ fee
Slovenia - 9€ fee
Spain - 9€ fee
Czechia - 9€ fee
Hungary - 9€ fee
UK - 9€ fee
Cyprus - 9€ fee
Complaints
Please send us an e-mail about the problem, preferably with a photo - we will get back to you with a solution.
We can only accept complaints about items that were purchased from our shop.
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