Return procedure

  1. Check: Ordered at, not at we cannot accept
  2. Please use our DHL returns portal in your country for returns.
  3. Returns from Germany and Austria are free of charge.
  4. For returns from the rest of Europe we have to charge a fee, which we deduct from the refund amount (see button).
  5. Create the DHL returns label and print it out
  6. Drop off the parcel free of charge at the post office or a Packstation
  7. After receiving the return, we check the goods and put them back on sale


  1. Please send us an e-mail about the problem, preferably with a photo - we will get back to you with a solution.
  2. We can only accept complaints about items that were purchased from our shop.