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Returns
- Please use our returns portal for returns and have your postcode and order number ready.
- Returns from Germany, Austria and Switzerland are free of charge.
- For returns from the rest of Europe we have to charge 9€ and deduct it from the refund amount.
Return procedure
- Log in with your order number and the postcode of the delivery address
- Select the order in question
- Select the items to be returned and the reason for return
- Create the DHL return label and print it out.
- Drop off the package free of charge at the post office or a Packstation
- After receiving the return, we check the goods and put them back on sale
Complaints
- Please send us an e-mail about the problem, preferably with a photo - we will get back to you with a solution.
- We can only accept complaints about items that were purchased from our shop.
Returns
- Please use our DHL returns portal in your country for returns.
- Returns from Germany and Austria are free of charge.
- For returns from the rest of Europe we have to charge a fee, which we deduct from the refund amount (see button).
- Create the DHL returns label and print it out
- Drop off the parcel free of charge at the post office or a Packstation
- After receiving the return, we check the goods and put them back on sale
- We can only accept returns purchased from www.montura-store.de
Complaints
- Please send us an e-mail about the problem, preferably with a photo - we will get back to you with a solution.
- We can only accept complaints about items that were purchased from our shop.