Return procedure

• Check: Ordered at montura-store.de, not at montura.it? montura.it cannot be accepted.
• For returns it is best to use our DHL returns portal in your country.
• You will find the fee for returns on the respective button of your country. We will deduct this fee from the refund amount.
  • * CR = Complete Return: If all items are returned, we unfortunately have to charge the stated fee. If items are kept, the return remains free of charge (valid for Germany & Austria).
• Create the DHL returns label and:
  • print it out yourself or
  • Show the generated QR code on your smartphone at the post office - DHL will then print out the label.
• Drop off the parcel at the post office
• After receiving the return, we check the goods and put them back on sale.